Keep records of your efforts and include notes with whom you spoke and what was done about the problem. Many companies have toll-free telephone numbers, often printed on the product. If the product is a national brand, call or write a letter to the person responsible for consumer complaints at the company’s headquarters, i.e., the company’s public relations representative or president. A large percentage of consumer problems are resolved at this level. If that person is not helpful, ask for the supervisor or manager and restate your case. Calmly and accurately explain the problem and what action you request. Gather and review your records, including sales receipts, warranties, contracts, repair orders, canceled checks and other documents which will back up your complaint and help the company solve your problem.Īfter gathering specific information about the problem, contact the person who sold you the item or performed the service. The first step in addressing any complaint is to identify the nature of the problem. I verify that I have read and understand the informational sheet about this process and, that the information provided is true and correct to the best of my knowledge, information and belief. I further authorize the party(ies) against which I have filed a complaint to communicate with and provide information related to my complaint to the Bureau of Consumer Protection. Please refer to the "Complaint Process" block found on this page for additional information which will help you in completion of the complaint form and also will explain in greater detail the mediation process.īy completing and submitting this complaint form, I am adopting this as my online signature and I authorize the Bureau of Consumer Protection to contact the party(ies) against which I have filed a complaint in an effort to reach an amicable resolution. Your complaint will also be kept on file with our office and the information contained therein may be used to establish violations of Pennsylvania Law. Additionally, your complaint may be shared with or referred to other governmental law enforcement or regulatory agencies. Please be advised that the information you provide will be shared with the party against which you have filed a complaint. The Attorney General, through the Bureau of Consumer Protection, provides a mediation service to consumers where an attempt may be made to mediate your individual consumer complaint if it falls within the jurisdiction of the office. As a law enforcement agency, the primary function of the Office of Attorney General is to represent the public at large by enforcing laws prohibiting unfair or deceptive practices. The Attorney General cannot act as your private attorney. Home Improvement Contractor Registration Home Improvement Contractor Registration.Home Improvement Contractor Registration.Voters’ Rights in Effect at the Polling Places on Election Days.
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